FAQ

Frequently Asked Questions

What makes Chronos different from a conventional candle brand?

Chronos creates sculptural objects using wax as its medium. Our pieces are inspired by art, mythology and timeless form, designed to bring presence, character and conversation into a space.

Are Chronos sculptures handmade?

Yes. Every piece is individually handmade and carefully finished. Because of this process, subtle variations in colour, texture and finish may occur. These are natural characteristics of craftsmanship and make every piece slightly unique.

Can I customise the colour or fragrance?

To preserve the visual identity and consistency of our collections, we do not currently offer bespoke colours or fragrances. Each available combination is carefully selected by Chronos and displayed on the individual product page.

Are the sculptures designed to be burned?

Our pieces are designed to be displayed first, but they are fully functional candles and can be burned. Their sculptural form means they may burn differently from a conventional container candle.

How should I burn my sculptural candle?

Always place the candle on a stable, heat-resistant dish before lighting it, as melted wax may flow beyond the sculpture. Keep it away from drafts, children and pets, and never leave a burning candle unattended. Follow the full safety guidelines included with your purchase.

How long will my order take to be made?

Please allow up to 10 working days for production before dispatch. Every Chronos piece is made individually, carefully finished and inspected before leaving our studio.

Will my piece look exactly like the photographs?

We work carefully to maintain the proportions, character and finish shown online. However, as every piece is handmade, minor variations may naturally occur. These differences are part of the individuality of the object rather than manufacturing defects.

Do you deliver outside the United Kingdom?

At present, we deliver exclusively within the United Kingdom. We hope to introduce international delivery as Chronos continues to grow.

What happens if my order arrives damaged?

Please contact us as soon as possible with your order number and clear photographs of the piece and its packaging. We will assess the damage promptly and offer a replacement as our first resolution.

Are all Chronos pieces limited editions?

Selected pieces and collections are released in limited or individually numbered editions. When a sculpture is limited, this will be clearly stated on its product page.