Shipping policy
Then the next one should be the Shipping Policy.
For Chronos, I would keep this straightforward and operational. The important points are: your up to 10 working days studio production, the complimentary UK delivery over £80, clear separation between production and courier transit, and wording that protects the customer if a parcel is lost or damaged. UK distance-selling rules require delivery arrangements, costs and timing to be clear before purchase, and goods generally need to be delivered within 30 days unless another timeframe has been agreed. GOV.UK
SHIPPING POLICY
Last updated: 26 September 2026
Chronos pieces are produced and prepared with care before leaving the studio. This Shipping Policy explains our production times, delivery arrangements and what to expect after placing an order.
Studio Production Time
Many Chronos pieces are produced in small batches or individually prepared following an order.
Please allow up to 10 working days for production, finishing and inspection before dispatch, unless a different timeframe is stated on the relevant product page.
Production time is separate from delivery time.
Limited releases, pre-orders and selected sculptural pieces may have different production periods. Where this applies, the expected timeframe will be stated before purchase.
UK Delivery
We currently offer delivery throughout the United Kingdom.
Complimentary standard UK delivery is available on orders over £80.
For orders below this value, the applicable delivery charge will be displayed at checkout before payment.
Available delivery services and estimated transit times are shown during checkout.
Dispatch Confirmation
Once your order has been dispatched, you will receive a confirmation email.
Where tracking is available, your tracking information will be included in your dispatch confirmation.
Please allow time for the carrier's tracking system to update after dispatch.
Delivery Times
Delivery estimates begin after your order has completed studio production and been dispatched.
Courier delivery times are estimates rather than guaranteed arrival dates unless a guaranteed service has specifically been purchased or agreed.
We will always aim to dispatch and deliver orders within the timeframe communicated at the point of purchase.
Under UK distance-selling rules, goods must generally be delivered within 30 days unless a different delivery period has been agreed with the customer. GOV.UK
Pre-Orders and Limited Releases
Products offered as pre-orders may have longer production or dispatch windows.
The estimated timeframe will be provided on the product page before purchase.
Due to the nature of small-batch production, unforeseen delays may occasionally occur. If there is a significant delay affecting your order, we will contact you with updated information and the options available to you.
Delivery Address
Please ensure that your delivery address is complete and accurate before placing your order.
If you notice an error after ordering, contact us as soon as possible at support@chronoscandles.co.uk.
We will make reasonable efforts to amend the address before dispatch, but we cannot guarantee that changes will be possible once fulfilment has begun.
Additional delivery costs resulting from an incorrect address supplied by the customer may be chargeable where appropriate.
Missed or Unsuccessful Deliveries
If a courier is unable to complete delivery, they may:
- attempt delivery again;
- leave the parcel at an authorised collection point;
- leave delivery instructions; or
- return the parcel to us.
Please follow any instructions supplied by the carrier.
If an order is returned to Chronos because delivery could not be completed, please contact us so that we can advise on the available options.
Lost Parcels
If your tracking information indicates an unusual delay, or you believe your parcel may have been lost, contact us at:
Please include your order number.
We will investigate the shipment with the relevant delivery provider.
For consumer orders, responsibility for the goods generally remains with Chronos until they come into your physical possession, or the possession of someone you have nominated to receive them, subject to limited exceptions where the customer independently appoints a carrier not offered by the seller. Legislation.gov.uk
Damaged in Transit
Every Chronos order is packaged with care.
If your piece arrives damaged, please contact us as soon as possible at support@chronoscandles.co.uk and provide:
- your order number;
- photographs of the damaged piece;
- photographs of the external packaging; and
- photographs of any internal protective packaging.
Please retain the packaging while we review the issue.
We will arrange the appropriate remedy in accordance with our Returns & Refunds Policy and your statutory rights.
International Delivery
If international delivery is offered for a particular order or destination, the available service and cost will be shown at checkout.
International customers may be responsible for customs duties, import taxes or other charges imposed by the destination country unless otherwise stated.
These charges are not controlled by Chronos.
Delivery times may also vary due to customs processing and local carrier networks.
Contact
For delivery enquiries:
Chronos Candles
22 Birmingham Road
Stratford-upon-Avon
CV37 0BH
United Kingdom
Email: support@chronoscandles.co.uk